Call Centre Technology is one example of a smart technology that has proved to be very useful in the African context. It avoids unnecessary travelling and waiting time. Patient monitoring and coaching can be continuous. The time of the doctor is used in the best possible way. A network of specialists can be mobilised immediately, if needed.
An encounter with a diabetes patient enrolled in diabetes call center programme in Accra, Ghana. The interview is a part of the research to measure the positive and negative impact of the call centre and the App used:
Mr Akwa – not his real name- is in his forties, has a managerial job at a well respected institution, he is married and experienced the call center for a year now.